As a Technical Lead I am responsible for managing multiple issues and complex customer escalations through to successful resolution. In addition to this I guide, help and coach others within the team. I am responsible for helping ensure the team meet our SLA and CSAT targets. I am the technical expert and point of contact for issue clarification, accurate problem description, root cause deep-dive and drive for solution from a technical perspective.
Provide Application Support; troubleshoot problems, research issues, determine and apply solutions and work-arounds. Work cross-functionally with Engineering, Sales, Delivery and other departments in the best interests of the customer experience. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
Developing and testing website functionality based on specific client needs and requirements. Website development, content publishing, analytics. Dealing with website management queries from clients and team members. Utilise best practices to maintain a clean and consistent code. Cross browser responsive development across all major browsers. Provide support to the digital marketing team. Liaise directly with clients to ensure there web requirements are managed.
Working closely with the Operations and Development Teams. Supporting the management and deployment of all the companies' applications, monitoring and troubleshooting any issues that arise across all applications and systems. Working on development projects and working with the development teams to support the business's day to day requirements using PHP, HTML, CSS, JavaScript & MySQL.
This is a very random but simple bot I built for fun using php to pull the daily special offer from a local restaurant (ramen.ie) because I love their food. Everyday a cronjob runs a php script to get that day's offer from a URL and then inserts the data into a MySql database. The bot then sends a message to me through discord using a webhook.
This is a blog website for Michaela Keating that I set up on wordpress and then added custom styling based on Michaela's specifications.
This is a game I built using Vue. This was a project that formed part of a comprehensive Vue course I am currently studying.
A lot of my free time is spent watching or playing sport. I enjoy getting outside on my bike when the waether is good. When the weather is not so good I'm usually indoors watching whatever football or cycling race is on TV.
I also like to develop my own applications for whatever random idea pops into my head.